SpinDragons Privacy Policy

At Spin Dragons, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you create an account, deposit funds, play at SpinDragons casino, or otherwise interact with our website at spindragons.com. We are operated by Round Square Ltd, registered at 123 Barrack Road, Belize City, Belize, and licensed under Anjouan licence No. ALSI-202410052-FI2. By using our services, you agree to the collection and use of information as described below.

Information We Collect

We collect several categories of information to operate SpinDragons casino, verify your identity, process payments, and comply with our legal obligations as a licensed gambling operator.

Information You Provide Directly

• We collect your name, date of birth, address, e-mail and phone number when you register for a SpinDragons login and complete your player account.
• We collect identification documents, proof of address, and payment method details when you undergo our KYC and AML verification process.
• We collect the information you submit when contacting our support team, including live chat transcripts and e-mail correspondence sent to support@spindragons.com or kyc@spindragons.com.
• We collect deposit and withdrawal details linked to Visa, Mastercard, Skrill, Neteller, Paysafecard, Interac and bank transfer transactions you make through our payment processors.

Information We Collect Automatically

• We record your IP address, device type, browser data and access logs each time you visit our platform, including through the SpinDragons app or mobile browser.
• We monitor your gaming activity, including your use of SpinDragons casino slots, live dealer tables, and SpinDragons casino sports betting, to personalise your experience and calculate wagering and loyalty coin balances.
• We use cookies and similar tracking technologies to remember your language preference, since our interface is offered across thirteen locale variants.
• We log your login timestamps, session duration and geolocation signals, which also allow us to detect attempts to disguise your location, including through VPN use, consistent with our Terms and Conditions.

How We Use Your Information

We use the data we collect to provide, maintain and improve the SpinDragons casino experience, including account management, customer support, and fraud prevention. Our purposes for processing your data include:

• We verify your age, identity and residence before allowing withdrawals, in line with our AML and KYC obligations.
• We use your transaction history to apply deposit and withdrawal limits, including the EUR 10,000 per-transaction ceiling that applies once your account is verified.
• We use your contact details to notify you about your SpinDragons bonus eligibility, promotional offers, and account status updates.
• We analyse gameplay data to prevent bonus abuse, detect suspicious patterns, and enforce our responsible gambling safeguards.
• We may use your information to comply with regulatory requests from our licensing authority or other competent bodies.

Cookies and Similar Technologies

Our Spin Dragons platform uses cookies to keep you logged in, remember your settings, and measure how our website performs. Cookies also help us tailor content, such as showing you relevant SpinDragons casino no deposit bonus offers where applicable in your market, and to support the language switcher across our supported locales. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features, including live chat and secure login.

Sharing Your Information

We do not sell your personal data. However, we may share information with the following categories of recipients where necessary to operate our services:

• We share data with payment providers and banking partners to process your deposits and withdrawals.
• We share verification documents with identity and AML screening providers to complete your KYC checks.
• We share limited data with our game studio partners and platform providers to deliver slots, live dealer games and sportsbook content.
• We disclose information to regulators, law enforcement or our licensing authority where required by applicable law.
• We may share data with professional advisors, auditors or service providers who support our operations under confidentiality obligations.

Verification, KYC and AML Processing

Because SpinDragons is a licensed gambling operator, we are required to verify your identity, age and source of funds before processing any payout. We process the documents you submit to kyc@spindragons.com, including government identification and proof of address, and we retain this information for as long as necessary to satisfy our regulatory and audit obligations. We will not release funds until this verification is successfully completed, and we may request additional documentation, including a video verification call, where our risk department considers it necessary.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, tax and anti-money-laundering obligations. Where an account becomes inactive, we may continue to hold your data even where an inactivity fee applies to your balance. We delete or anonymise data once it is no longer required, unless a longer retention period is mandated by law or by our licensing authority.

Data Security

We employ administrative, technical and physical safeguards designed to protect your personal information from unauthorised access, alteration, disclosure or destruction. Payment data submitted through Visa, Mastercard, Skrill, Neteller, Paysafecard or bank transfer is processed through secure channels, and access to your account information is restricted to authorised personnel who need it to perform their duties, including support, KYC and finance teams.

Your Rights

Depending on your place of residence, you may have rights regarding the personal data we hold about you. Where applicable, you may:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including marketing communications.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, you can contact our support team at support@spindragons.com, and we will respond in accordance with applicable data protection law.

International Data Transfers

Our SpinDragons casino serves players across a number of international markets, and your data may be processed or stored outside your country of residence, including in jurisdictions with different data protection standards. Where we transfer data internationally, we take reasonable steps to ensure it continues to receive an appropriate level of protection.

Children's Privacy

We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. Our services are strictly reserved for adults, and we apply age-verification checks as part of our KYC process. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We encourage you to review this page periodically. Continued use of SpinDragons after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or about this Privacy Policy generally, you can reach our support team at support@spindragons.com. For questions specifically about verification documents or our KYC process, please contact kyc@spindragons.com. We are committed to addressing your privacy concerns promptly and transparently.